Shipping Policy — Mercury Stationery

At Mercury, we aim to deliver your favorite stationery products quickly, safely, and reliably across Pakistan.

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Delivery Time

• Orders are processed within 1–2 working days.

• Once dispatched, delivery usually takes:

  • 2–3 working days for major cities

  • 3–5 working days for other areas

Delivery times may vary during sales, holidays, or weather conditions.

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Shipping Charges

All orders across Pakistan are shipped at a flat rate of PKR 200, regardless of order size, weight, or location.
There are no hidden fees — you pay the same delivery charge for every order.

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Cash on Delivery (COD)

Yes, we offer Cash on Delivery across Pakistan.
Please make sure the recipient is available during delivery to avoid delays.

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Order Tracking

Once your order is dispatched, you will receive a tracking link via SMS or WhatsApp so you can follow your shipment.

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Order Processing & Delays

• Orders placed on weekends or public holidays will be processed on the next working day.

• Delays may occur due to courier issues, incorrect address details, or weather conditions.
  If this happens, our support team is always ready to help.

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Incorrect or Incomplete Address

Customers are responsible for providing the correct shipping address.
If a parcel is returned due to an incomplete or incorrect address, reshipping charges may apply.

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Damaged or Missing Items

If your parcel arrives damaged or with missing items, contact us within 24 hours with your order ID and photos. We’ll arrange a replacement right away.

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Support

For any shipping-related questions, contact us via:

• WhatsApp (+92 340 5551100)

• Instagram DM

• Email

• Contact Form on the website

We’re available Monday to Saturday, 10 AM – 6 PM.